British Airways travelers found themselves waiting at at UK airports for hours early Wednesday, due to problems with its online check-ins, flight departure systems and app. The airline is using its “back-up manual systems” to keep flights operating.
BA apologized to customers in its statement.
“We are working as quickly as possible to resolve a systems issue which has resulted in a number of cancellations and delays today,” it wrote in an email. “A number of flights continue to operate but we are advising customers to check ba.com for the latest flight information before coming to the airport, and to leave additional time.”
People on short-haul flights from Heathrow, Gatwick and London City airports due to travel on Wednesday are getting the chance to rebook their journey from Aug. 8-13, while people whose flights are canceled can get a refund or rebook.